1. Introductory provisions
These Complaints Procedure Rules govern the procedure for exercising customers’ rights in relation to defects in goods purchased through the www.calorvita.com e-shop, which is operated by LITE Nitra s.r.o., Štefánikova trieda 71, 949 01 Nitra, Company ID No.: 366 34 581.
2. Liability for defects
• The operator is liable for defects in goods in accordance with the Civil Code and the Consumer Protection Act.
• The warranty period for goods is 24 months, unless otherwise stated.
3. Filing a complaint
• Complaints can be filed in writing or by email to the operator’s contact details.
• The customer is required to provide: name, address, order number, description of the defect, and request for how the complaint should be handled.
• The goods subject to complaint must be sent according to the operator’s instructions.
4. Ways of handling complaints
• Repair of goods.
• Replacement of goods.
• Appropriate discount on the price.
• Refund of the purchase price (withdrawal from the contract).
5. Handling period
• Complaints will be handled within 30 days of their submission at the latest.
• The customer will be informed of the outcome of the complaint in writing or by email.
6. Non-acceptance of complaints
Complaints will not be accepted if:
• the goods have been damaged by improper use,
• the goods have been mechanically damaged after delivery,
• the damage is due to normal wear and tear.